ls -a Skills and Abilities
Knowledge about upcoming technologies like containers (Docker) or distributed storage systems an asset
In-depth knowledge about Multi-Factor Authentication (Okta and Google)
Experience with VPNs – Cisco and TeamViewer
Experience with REST based technologies like, RESTful
Experience with room-based videoconferencing, VoIP and SIP/H323 protocol
Working Knowledge of ServiceNow, Zendesk, Jira and Salesforce
Working knowledge in Project Management tools like, Bluebeam Revu and Oracle Aconex
Knowledge of Linux system administration
Experience with Salesforce, and Mountaineer on Trailheads.Saleforce
In-Depth knowledge of Active Directory and SCCM
Ability to multi-task and prioritize
Provide desktop and laptop support for system refresh project, supported users on setting up multiple network printers, managed hardware and software failure due to viruses, network cabling and termination and Punch down keystone jacks and patch boards
Perform equipment and software installation, test, debug, and perform routine tasks.
Proficient in prioritizing and completing tasks in a timely manner. Enjoy learning new programs and processes.
Pays high attention to detail.
A team player that is attentive to detail and able to work in a fast-paced environment. Excellent oral and written communication skills.
Experience
Sonicwall
Senior Systems Engineer
SonicWall’s next-generation firewalls and network security solutions protect more than 1 million networks worldwide, for more than 500,000 organizations in more than 150 countries. The company has been around for almost thirty years. In that time, it has gone public, been acquired by Dell, and late last year became independent again.
SonicWall offers a firewall for everyone, and is rated a good value too. The company offers its SuperMassive line for the largest networks; NSA for midrange companies; and TZ series firewalls for small companies. Gartner calls SonicWall “a good shortlist candidate for value-conscious enterprises that desire more throughput at a reasonable price and a solid firewall appliance that is easy to manage.”
Roles & Responsibilities:
Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
Communicated status updates to affected parties when issues arose.
Recommend improvements in security systems and procedures.
Understanding of basic security concepts: Authentication, Authorization, Encryption, Single Sign On, Containers
Knowledge and experience implementing or integrating general application security API's and protocols and IDM systems such as Active Directory (AD), LDAP, SAML, OAuth, SSO, etc
Experience with Cloud computing architecture and migrating and deploying Cloud-based solutions in AWS or Azure
Configuration, Troubleshooting and support of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Intune, and Azure Active Directory
Asia society
System Support Administrator
Asia Society is the leading educational organization dedicated to promoting mutual understanding and strengthening partnerships among peoples, leaders and institutions of Asia and the United States in a global context. Across the fields of arts, business, culture, education, and policy, the Society provides insight, generates ideas, and promotes collaboration to address present challenges and create a shared future.
Founded in 1956, Asia Society is a nonpartisan, nonprofit educational institution with offices in Hong Kong, Houston, Los Angeles, Manila, Mumbai, New York, San Francisco, Seoul, Shanghai, Sydney, Tokyo, Washington, DC and Zurich.
Roles & Responsibilities:
Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting
Built relationships with forward thinking suppliers and vendors to appeal to new market trends for future growth throughout the organization
Setup global messaging systems to organize the enterprise environment between the different divisions of the company using Exchange as the platform with external secure access using HTTP Proxy over SSL
Administered Salesforce for Internal and External Accounts which includes creating new accounts/user, creating reports and licenses
Lead a team to support live web events using Zoom and OBS Studio (Open Broadcaster Software)
Provided support for enterprise production and cloud systems, such as Exchange, DNS, DHCP, Office365, Active Directory, Azure, AWS, Okta (MFA), box.com, and Salesforce
Demonstrated skill in training and supporting end user as well as working with technical staff to achieve performance objectives
Supported Canon and LaserJet network printers
Eradicated the hardwired PBX system and rolled over to RingCentral
Working knowledge of Zendesk, Jira and ServiceNow
Managed 5 IT support specialists to provide user-level support, including software installation, account management, system configuration, etc.
Provide Tier 1-3 user level technical support by troubleshooting technical issues with networking and systems and carrying issues through to resolution
Bloom Energy
Desktop Support Administrator
Bloom Energy has developed a revolutionary on-site primary (base load) power generation system called a Bloom Energy Server based on proprietary fuel cell technology that provides a more reliable, cleaner and cost-effective alternative to the traditional electric power grid. This solution is designed to help businesses become more resilient and reduce uncertainty from grid dependence. Our technology, first developed for NASA's Mars Program, is among the most efficient power generation technology on the planet, providing significantly reduced operating costs and producing dramatically lower greenhouse gas emissions. Bloom Energy Servers are currently producing power for several Fortune 500 companies including Google, Walmart, AT&T, eBay, Staples, The Coca-Cola Company, as well as notable non-profit organizations such as Caltech and Kaiser Permanente.
As one of Silicon Valley’s most promising startups, Bloom was the first clean energy technology investment for Kleiner Perkins and NEA, two of Silicon Valley’s most revered venture capital firms. The company has assembled a super-star board, experienced management team, and top-notch technical staff. Bloom Energy is growing quickly and is looking to add to its dynamic team.
Roles & Responsibilities:
Coordinated with internal and external service providers to ensure satisfactory deployment of PC equipment & resources (Dell, Apple and HP)
Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting.
Provided support to VPs and Directors.
Certified and developed documentation for applications as needed to load client's workstation.
Implemented WSUS/SCCM integration and created a monthly phased patching process.
Updated job knowledge by tacking and understanding emerging practices and standards; participated in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Help Users connect to network from Mobile Devices, using MDM (MobileIron)
Resolved Customer issues in clear, courteous and detailed manner.
satellite healthcare
Active Directory Administrator
Satellite Healthcare Inc. provides patient-centered dialysis and kidney disease services in the United States. It offers home hemodialysis, peritoneal dialysis, center hemodialysis, and center nocturnal hemodialysis services. The company also provides personalized clinical services; personalized self-care training for home dialysis patients; and wellness education classes to pre-dialysis CKD patients and their families. In addition, it offers patient-to-patient programs, which link new home dialysis patients and those considering this type of treatment with experienced home dialysis patients.
Roles & Responsibilities:
Created and maintained email addresses and distribution lists
Created/modified user account, security groups, and distribution list to protect company proprietary information
Handled user account transfers from one field site to another moving client data to servers, to ensure user accessibility
Maintained Microsoft Exchange e-mail accounts and public folder access Microsoft Exchange System Manager
Used a Remedy program to track ticket progress and enter updates to have on going record of case activity till resolution is reached and ticket is closed
Compass Components
IT Project Manager
Compass Manufacturing Services (CMS) is an ISO certified, committed partner to (Fortune 500) companies. CMS provides custom equipment, systems design, engineering, contract manufacturing, system integration services, and electronic component distribution. Since 1979 our manufacturing, engineering, design and distribution capabilities have fulfilled the needs of numerous industries, including transportation, industrial, semiconductor, energy, food processing, and medical customers.
We are an agile, ISO-certified organization committed to ensuring our customer's satisfaction through quality products, exceptional service and continuous improvement. With over 300 employees, we have multiple facilities located regionally throughout the West, including Silicon Valley, Northwest and the Southwestern US. This has enabled Compass to be a leading provider of design/engineering services, integration, distribution, complex electronic assembly, and cables & harnesses. This vertically integrated approach empowers CMS to address all customer requirements from concept design through final production.
Roles & Responsibilities:
Managed 10 helpdesk technicians and 430 installation technicians to ensure successful installations of P.O.S., servers, routers and other networking equipment.
Developed and adjusted project schedule and timeline for 900+ scheduled installations. Adjusted project schedule to align with equipment shipments.
Attended PMP preparation class and studied PMBOK guide.
Supervised external technicians on security system projects and data center upgrade.
Assisted in planning, conducting, and managing research and development work on projects of major complexity with the origination and application of new and best practices techniques.
Collaborated with product and content experts, and built strong relationships with clients and internal departments.
icontrol Networks
Service Desk Specialist/Product Support
iControl Networks, Inc. provides a software platform for service providers and home security companies enabling them to offer connected home solutions to households worldwide. The company also offers premise management services, which include device management, on-boarding, remote access, task scheduling, and video management. Its solutions include remote control and management for home security systems through Web, mobiles, smartphones, tablets, and in-home touch screens, as well as home awareness, energy management, and home health and elder monitoring solutions. In addition, it provides Piper, a Wi-Fi enabled home awareness and automation device that combines video, home automation, and environmental sensors that interact with smartphone or tablet. Further, the company offers OpenHome Partner program, a community for application and device makers to partner on a common platform. iControl Networks, Inc. was founded in 2003 and is based in Redwood City, California. As of March 10, 2017, iControl Networks, Inc. operates as a subsidiary of Comcast Corporation.
Roles & Responsibilities:
Case Management: Ensuring Incidents and requests are manage, following the ITIL framework.
Worked closely with a team of 6 people on a help desk that operated 24/7, with a customer base of nearly 500 dealers across 15 different clients.
Prepared site surveys for technical use and installs.
Expert in the use of Salesforce and other CRM applications.
As an internal user advocate-work directly with cross functional software development teams as they launch new features for our platform.
Setup internal employees email, password, username, workstations, and their account director credentials.
Identified bugs and issues in the environment, find solutions or escalate it to engineering.